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Before we get into the specifics of the kinds of things a Notary Signing Agent must not do, let's go over the acts that all Notaries Public are prohibited from.
A Notary Public may not notarize a signature on a document under any of the following circumstances:
Some states prohibit a Notary from notarizing a signature if that signature belongs to the spouse, son, daughter, mother, or father of the Notary Public. Other states do not levy such restriction unless doing so would provide a direct financial or beneficial interest to the Notary Public.
Also, a Notary Public may not:
Having all that said, now let's go over some hazards that a Notary Signing Agent may run into during the normal course of a loan closing.
You've already learned to scan the documents in the loan package for any blank or omitted information. If there are blank spaces that should be filled out with an "N/A" notation (Not Applicable), have the signer write "N/A" (or the applicable notation) in the blank space. You must never make any notation in a document other than what is required of your notarial signature and seal.
If you find any blank areas which should contain loan information, you must contact the signing service or lender immediately. If you did not find any blank areas upon your initial perusal of the documentation but at the loan signing, you notice an area where information is incomplete or omitted, you must contact the signing service or the lender immediately. Do not proceed with the closing any further. Remember, the bottom line is that you are responsible. The closing may even have to be rescheduled after the oversight has been corrected. If the error being corrected is not the Notary's fault, the lender or signing company should pay again for the additional signing - even if only one document is being completed.
If you have properly scanned the documents in the loan package and you notice that you are going to have to use any loose notarial certificates, do not prepare them and sign them beforehand. Have them available at your fingertips, but NEVER complete them ahead of time. One may, inadvertently, fall into the wrong hands and be used for a fraudulent purpose. Again, the bottom line is that you are responsible.
Always verify the date on any document you are notarizing. Never backdate a document and never date a document in advance. Make certain the date of the document is not later than the date of the notarization.
Never notarize a pre-signed notarial certificate. Never notarize a photocopied or faxed signature. If the borrower has received documents from the lender that need to be notarized and he/she printed them on thermo paper, do not notarize the signature. The ink on thermo paper fades and can smudge, making a document illegible.
A Notary Signing Agent is bound by the same regulations as any Notary Public when it comes to providing legal advice – It is strictly prohibited. A Notary Signing Agent may identify specific documents for the borrower while pointing out relevant factors that are listed within the documents, witness signatures, administer oaths and affirmations, and notarize the documents required by the lender.
Since you will probably be the only person at the loan signing other than the borrower, if the borrower suddenly has a question he/she didn't think of before, he/she may be tempted to ask you. Remember, you're walking a fine line. You want to help the borrower and expedite the closing; however, you are not the loan officer. You cannot provide any advice or explanation of documents. You must defer the signer's questions to the loan officer.
Every company you work for will have their own policies regarding these types of situations. Make sure you know how the company would want you to handle the situation. Just do not ever jeopardize your status as a Notary Public.
If, for some reason, the borrower's question cannot be answered right away, it might be appropriate to remind the borrower of the three day right of rescission. This may alleviate the borrower's apprehension.
If the borrower wants the answer to the question before proceeding with the signings, contact the lender or signing company immediately deferring the borrower's request for an answer. Loan officers know when their loan signings are being conducted and usually make themselves available by phone, just in case.